FAQ

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

1)After the order has been paid, the warehouse needs 3 - 10 business days for for domestic orders and 6-9 business days for international to.

2)You will receive a notification once your order has been shipped.

3) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

4) If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.

Unfortunately we do not process returns and or exchanges on non damaged items. We are happy to replace a damaged item for you. You have 2 days to report a damaged item from the shipping date. Kindly email or message us with your concerns and photos and we will be happy to assist you.

In the event that your order arrives damaged in any way, please email us as soon as possible at drippedangels@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.